Last updated
January 20, 2022
Thank you for choosing to be part of our
community at One Tour Services
("
Company
," "we,"
"us," or "our"). We are committed to
protecting your personal information and your right to privacy. If you
have any questions or concerns about this privacy notice or our
practices with regard to your personal information, please contact us at
info@onetourservices.com
.
This
privacy notice describes how we might use your information if
you:
- Engage with us in
other related ways ― including any sales, marketing,
or events
In this privacy notice, if
we refer to:
- "Website,"
we are referring to any website of ours that
references or links to this policy
- "Services,"
we are referring to our
Website,
and
other related services, including any sales,
marketing, or events
The purpose of
this privacy notice is to explain to you in the
clearest way possible what information we
collect, how we use it, and what rights you have
in relation to it. If there are any terms in
this privacy notice that you do not agree with,
please discontinue use of our Services
immediately.
Please
read this privacy notice carefully, as
it will help you understand what we do
with the information that we
collect.
TABLE OF
CONTENTS
1.
WHAT INFORMATION DO WE
COLLECT?
Personal
information you disclose to
us
In
Short: We
collect personal information
that you provide to
us.
We collect
personal information that you voluntarily
provide to us when you
express an
interest in obtaining information about us or
our products and Services, when you participate
in activities on the
Website
or otherwise
when you contact us.
The personal
information that we collect depends on the
context of your interactions with us and the
Website
, the choices
you make and the products and features
you use. The personal information we
collect may include the following:
Personal
Information Provided by You. We
collect
names;
phone numbers
;
email addresses
;
mailing addresses
;
job titles
;
contact
preferences;
debit/credit card
numbers;
billing addresses
;
employer
information;
passport
information;
emergency contact
information;
diet information
;
and
other similar information.
All personal
information that you provide to us must be true,
complete and accurate, and you must notify us of
any changes to such personal information.
Information
automatically collected
In
Short: Some
information — such as your
Internet Protocol (IP)
address and/or browser and
device characteristics — is
collected automatically when
you visit our
Website
.
We automatically
collect certain information when you visit, use
or navigate the
Website
.
This information does not reveal your
specific identity (like your name or contact
information) but may include device and
usage information, such as your IP address,
browser and device characteristics,
operating system, language preferences,
referring URLs, device name, country,
location, information about how and when you
use our
Website
and other technical information. This
information is primarily needed to
maintain the security and operation of
our
Website
,
and for our internal analytics and
reporting purposes.
Like many
businesses, we also collect information through
cookies and similar technologies.
The information we
collect includes:
- Log and
Usage Data. Log and usage data is
service-related, diagnostic, usage and
performance information our servers
automatically collect when you access or use
our
Website
and which we record in log files.
Depending on how you interact with us,
this log data may include your IP
address, device information, browser
type and settings and information about
your activity in the
Website
(such
as the date/time stamps associated
with your usage, pages and files
viewed, searches and other actions
you take such as which features you
use), device event information (such
as system activity, error reports
(sometimes called 'crash dumps') and
hardware settings).
- Device
Data. We collect device data such
as information about your computer, phone,
tablet or other device you use to access the
Website
.
Depending on the device used, this
device data may include information such
as your IP address (or proxy server),
device and application identification
numbers, location, browser type,
hardware model Internet service provider
and/or mobile carrier, operating system
and system configuration
information.
- Location
Data. We collect location data such
as information about your device's location,
which can be either precise or imprecise.
How much information we collect depends on
the type and settings of the device you use
to access the
Website
.
For example, we may use GPS and other
technologies to collect geolocation data
that tells us your current location
(based on your IP address). You can opt
out of allowing us to collect this
information either by refusing access to
the information or by disabling your
Location setting on your device. Note
however, if you choose to opt out, you
may not be able to use certain aspects
of the Services.
2. HOW DO
WE USE YOUR
INFORMATION?
In
Short:
We
process your information for
purposes based on legitimate
business interests, the fulfillment
of our contract with you, compliance
with our legal obligations, and/or
your
consent.
We use personal
information collected via our
Website
for a variety of business purposes described below.
We process your personal information for these
purposes in reliance on our legitimate business
interests, in order to enter into or perform a
contract with you, with your consent, and/or for
compliance with our legal obligations. We indicate
the specific processing grounds we rely on next to
each purpose listed below.
In legal terms, we are
generally the "data controller" under European data
protection laws since we determine the means and/or
purposes of the data processing we perform. However, if
you are a business customer with whom we have entered
into a data processing agreement for the provision of
corporate services to you, then you would be the "data
controller" and we would be the "data processor" under
European data protection laws since we would be
processing data on your behalf in accordance with your
instructions.
We use the information we
collect or receive:
- To facilitate
account creation and logon process. If
you choose to link your account with us to a
third-party account (such as your Google or Facebook
account), we use the information you allowed us to
collect from those third parties to facilitate
account creation and logon process for the
performance of the contract.
- To post
testimonials. We post testimonials on
our
Website
that may contain personal information. Prior to
posting a testimonial, we will obtain your
consent to use your name and the content of the
testimonial. If you wish to update, or delete
your testimonial, please contact us at
info@onetourservices.com
and be sure to
include your name, testimonial location, and
contact information.
- Request
feedback. We may use your
information to request feedback and to contact you
about your use of our
Website
.
- To enable
user-to-user communications. We may use
your information in order to enable user-to-user
communications with each user's consent.
- To manage user
accounts. We may use your
information for the purposes of managing our account
and keeping it in working order.
- To send
administrative information to
you. We may use your personal
information to send you product, service and new
feature information and/or information about changes
to our terms, conditions, and policies.
- To protect our
Services. We may use your
information as part of our efforts to keep our
Website
safe and secure (for example, for fraud
monitoring and prevention).
- To enforce our
terms, conditions and policies for business
purposes, to comply with legal and regulatory
requirements or in connection with our
contract.
- To respond
to legal requests and prevent
harm. If we receive a subpoena
or other legal request, we may need to inspect
the data we hold to determine how to
respond.
-
Your
dietary needs will be shared with other
travel service providers
-
Insofar as
you give your consent, your medical data
will be shared with the travel service
provider who needs to be aware of this
and is required for your needs, your
safety or the safety of third
parties.
-
Name and
address details, bank details and
details of the booked trip, the costs
and the payment are processed for the
purposes of accounting, debtor
administration and collections.
-
Your
details are required to make inquiries,
to provide you with information about
your trip, for relevant communication
concerning the booking and for
acquiring certain visas.
-
Your
details can be used for a legitimate
interest of the company or third
parties, such as settlement of
complaints, disputes and legal claims,
insofar as your interest should not
prevail.
-
We process
your experience to assess whether you
meet the participation
requirements. This is necessary for
your safety, that of others and for the
proper execution of the journey.
-
We make
your data available to travel service
providers if and insofar as this is
necessary for the proper execution of
the trip, for looking after the needs
you have indicated, for your safety and
the safety of others.
-
The
processing of data uses external
processors such as the booking system,
the accounting system, the e-mail
system, the accounting and for the
payment and collection.
3.
WILL YOUR INFORMATION BE
SHARED WITH
ANYONE?
In
Short: We
only share information with your
consent, to comply with laws, to provide
you with services, to protect your
rights, or to fulfill business
obligations.
We may process
or share your data that we hold based on the
following legal basis:
- Consent:
We may process your data if you have
given us specific consent to use your
personal information for a specific
purpose.
- Legitimate
Interests: We may process
your data when it is reasonably
necessary to achieve our legitimate
business interests.
- Performance
of a Contract: Where we
have entered into a contract with you,
we may process your personal information
to fulfill the terms of our
contract.
- Legal
Obligations: We may
disclose your information where we are
legally required to do so in order to
comply with applicable law, governmental
requests, a judicial proceeding, court
order, or legal process, such as in
response to a court order or a subpoena
(including in response to public
authorities to meet national security or
law enforcement requirements).
- Vital
Interests: We may disclose
your information where we believe it is
necessary to investigate, prevent, or
take action regarding potential
violations of our policies, suspected
fraud, situations involving potential
threats to the safety of any person and
illegal activities, or as evidence in
litigation in which we are
involved.
More
specifically, we may need to process your
data or share your personal information in
the following
situations:
- Business
Transfers. We may share or
transfer your information in connection
with, or during negotiations of, any
merger, sale of company assets,
financing, or acquisition of all or a
portion of our business to another
company.
- Google
Maps Platform APIs. We may
share your information with certain
Google Maps Platform APIs (e.g., Google
Maps API, Place
API). To find
out more about Google’s Privacy Policy,
please refer to this link.
- Vendors,
Consultants and Other Third-Party
Service Providers. We may
share your data with third-party
vendors, service providers, contractors
or agents who perform services for us or
on our behalf and require access to such
information to do that work. Examples
include: payment processing, data
analysis, email delivery, hosting
services, customer service and marketing
efforts. We may allow selected third
parties to use tracking technology on
the
Website
,
which will enable them to collect
data on our behalf about how you
interact with our
Website
over time. This information may
be used to, among other things,
analyze and track data,
determine the popularity of
certain content, pages or
features, and better understand
online activity. Unless
described in this notice, we do
not share, sell, rent or trade
any of your information with
third parties for their
promotional purposes.
- Business
Partners. We
may share your information with
our business partners to offer
you certain products, services
or
promotions.
4.
WHO WILL
YOUR
INFORMATION
BE SHARED
WITH?
In
Short:
We only share
information with the
following
categories of
third
parties.
We
only share and
disclose your
information with
the
following
categories
of
third
parties. If we
have processed
your data based
on your consent
and you wish to
revoke your
consent, please
contact us using
the contact
details provided
in the section
below titled
"HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?".
-
Visa &
Immigration
Authorities
-
Hotel & flight
reservations
5. DO WE USE COOKIES AND
OTHER TRACKING
TECHNOLOGIES?
In
Short: We may use cookies and other
tracking technologies to collect and store your
information.
We may use cookies and similar tracking
technologies (like web beacons and pixels) to access or store
information. Specific information about how we use such technologies and
how you can refuse certain cookies is set out in our Cookie Notice
.
6. IS YOUR INFORMATION
TRANSFERRED
INTERNATIONALLY?
In Short:
We may transfer, store, and process your
information in countries other than your
own.
Our servers are located in
the
Netherlands
. If you are accessing
our
Website
from
outside
the
Netherlands
, please be aware that your information
may be transferred to, stored, and processed by us in our facilities and
by those third parties with whom we may share your personal information
(see "WILL YOUR INFORMATION BE SHARED WITH
ANYONE?" above), in
and other
countries.
If you are a resident in the European
Economic Area (EEA) or United Kingdom (UK), then these countries may not
necessarily have data protection laws or other similar laws as
comprehensive as those in your country. We will however take all
necessary measures to protect your personal information in accordance
with this privacy notice and applicable law.
7. HOW LONG DO WE KEEP
YOUR
INFORMATION?
In
Short: We keep your information for
as long as necessary to fulfill the purposes outlined in this
privacy notice unless otherwise required by
law.
We will only keep your personal
information for as long as it is necessary for the purposes set out in
this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting or other legal requirements).
No purpose in this notice will require us keeping your personal
information for longer than
2 years
.
When we have no ongoing legitimate
business need to process your personal information, we will either
delete or anonymize such information, or, if this is not possible (for
example, because your personal information has been stored in backup
archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
8. WHAT ARE YOUR PRIVACY
RIGHTS?
In
Short:
In some regions, such as the
European Economic Area (EEA) and United Kingdom (UK), you have
rights that allow you greater access to and control over your
personal information.
You may review, change, or
terminate your account at any time.
In some regions (like the EEA and UK), you
have certain rights under applicable data protection laws. These may
include the right (i) to request access and obtain a copy of your
personal information, (ii) to request rectification or erasure; (iii) to
restrict the processing of your personal information; and (iv) if
applicable, to data portability. In certain circumstances, you may also
have the right to object to the processing of your personal information.
To make such a request, please use the contact
details provided below. We will consider
and act upon any request in accordance with applicable data protection
laws.
If we are relying on your consent to
process your personal information, you have the right to withdraw your
consent at any time. Please note however that this will not affect the
lawfulness of the processing before its withdrawal, nor will it affect
the processing of your personal information conducted in reliance on
lawful processing grounds other than consent.